Radisson Hotel Group (RHG), one of the world’s largest international hotel groups, has achieved a significant milestone in its digital transformation journey with the successful deployment of CellPoint Digital’s Payment Orchestration Platform across its global portfolio. The implementation establishes a standardized payment framework that supports Radisson’s ambitious growth plans and enhances operational efficiency while delivering a seamless experience for guests worldwide.
Building a Unified Payment Infrastructure
With operations spanning more than 1,580 hotels across 100+ countries, Radisson Hotel Group faced the challenge of managing multiple property management systems, acquirers, and localized payment methods. This fragmented environment increased operational complexity and limited the ability to deliver a consistent guest experience.
The rollout of CellPoint Digital’s platform provides:
- Standardized Global Payment Processes: A centralized payment flow deployed across regions to ensure consistency.
- Seamless Guest Experience: A customized Hosted Payment Page supports 20+ languages and works across web, mobile, and app channels.
- Optimized Approval Rates: Intelligent routing across multiple acquirers to reduce transaction failures.
- Operational Efficiency: Unified reporting and reconciliation tools streamline processes and reduce administrative burden.
A Scalable Foundation for Growth
The new platform creates a payment infrastructure capable of supporting Radisson Hotel Group’s continued expansion, enabling rapid onboarding of new properties and markets. It also positions the group to integrate additional payment capabilities in future phases, including:
- Digital wallets and local alternative payment methods
- Enhanced mobile payment experiences
- Payment integration for online check-in and check-out
“Standardizing our global payment infrastructure is a critical part of our strategy to improve efficiency and ensure a consistent experience for our guests,” Philippe de Roose, SVP Tax and Treasury at Radisson Hotel Group. “This successful deployment with CellPoint Digital gives us a scalable foundation to support future innovation and growth.”
“Our collaboration with Radisson Hotel Group demonstrates how Payment Orchestration can address complexity at scale,” said Kristian Gjerding, CEO, CellPoint Digital. “This milestone reflects our shared commitment to operational excellence and delivering seamless, secure payment experiences across every channel.”
This successful deployment highlights the growing importance of Payment Orchestration as a strategic enabler for global hospitality brands driving efficiency, improving guest satisfaction, and creating a foundation for continued digital innovation.
