Design your end-to-end digital solution
Voyage: Core platform modules
Run more effective promotions across all digital channels
Reach your customers on their preferred channel or device with powerful omni-channel communication. Select the formats you want: SMS, mobile messaging, emails, notifications… Always keep in touch with your customers in a post-covid world.
Boost sales and revenues with powerful omni-channel promotions at the right touch point. You can launch campaigns for a single use or automated campaigns triggered by touch point, profile or market. Select the communication formats you want: dynamic banner, SMS, mobile messaging, emails, notifications… Take your customer directly into the booking flow and maximize conversion.
Maximize conversion and revenue in all digital channels
Give your customer an intuitive and consistent search-and-book experience across all your digital channels (website, native mobile app, chatbot…). Choose a design in line with your own brand. Upsell with your branded fares options and make it easy to add ancillaries in the shopping cart. Monitor your sales funnel in real time and further optimize your conversion.
Create a profile for every new customer and store their details to speed up future bookings on any device with single sign-on. Full compliance with GDPR.
Take control, offer more choice and eliminate payment friction
Build your own payment eco-system with the cards, acquirers, alternative forms of payment or payment service providers you need to orchestrate and optimize payments in all your markets. Simply switch on and off any provider from our growing payment eco-system. You are now fully in control to drive transaction costs down and take out payment friction in each market.
Offer the global and local card schemes customers want in all your markets. We deliver consistent card payment options across web and native mobile apps. Card display can be prioritized for each location to increase conversion. CellPoint is PCI DSS 3.2 certified. We use two factor authentication and dynamic 3D secure. PSD2 ready.
Store customer cards once and enable one-click payment in all channels, with single sign-on and biometric identification where available. You can also offer a unified wallet to your registered customers or your loyalty members by adding vouchers and loyalty points as a currency.
Alternative Payment Hub
Alternative Forms of Payment are proliferating and vital to convert sales, especially on mobile. Pick the AFPs you need globally or locally from our growing hub and integrate them across all channels in a few weeks: mobile payment, third party wallet, bank transfers, installments, cash-based payment. Prioritize them based on customer origin or location. Give more choice to your customers and increase your payment acceptance and conversion rates.
Loyalty Points, Vouchers
Support your customers in uncertain times and let them pay with your own loyalty points, vouchers or gift cards. Your own payment schemes can be integrated as payment methods across all your digital channels. Straightforward implementation: We just need to connect with your loyalty or voucher management system.
Unified User Experience
Offer a consistent and optimized UX across all your channels
Responsive Website / Internet Booking Engine
Offer customers the best website experience with a responsive website / Internet Booking Engine that adapts and responds to whichever device they are using (PC, laptop, tablet, smartphone). Also enables notifications and some local data storage. The best technology available today.
Native Mobile App
Offer customers the best mobile experience with a truly native app for iOS and Android smartphones or tablets. Let them store boarding passes on their device, work partially offline and download the app. Ideal for repeat customers and loyalty members, generating more engagement via notifications. We also ensure consistency with the mobile web experience: same design, same functionality, same process from promotion to check-in.
Analyze your digital channel in real time and improve performance
Collect all data from the sales cycle in real time and monitor all transactions from your digital channels in one dashboard: promotions, sales, payments, stored cards, self-service activities. Create your own reports. Drill down to understand better each market, channel, payment provider or customer segment.
Build your data over years to analyze trends and improve business forecasting. Investigate the factors affecting each channel, identify correlations to optimize performance and set up alerts to trigger actions in specific situations.