Chargebacks911 named as CellPoint Digital’s exclusive partner

CellPoint Digital, the global leader in payments orchestration, today announces a new partnership with Chargebacks911, a move that promises to provide best-in-class chargeback prevention, management and resolution to its clients.

Chargebacks911 is the first global company dedicated to helping merchants combat post-transactional fraud. Chargebacks911 has 100+ subject matter experts and supports 27 different industries – working closely with some of the largest retailers around. It manages over 2.4 billion transactions every month and benefits the entire value chain, delivering positive results for merchants, acquirers and issuers.  The platform provides a centralised system for aggregating chargebacks and dispute related data, to automate transmission files across multiple providers. Chargebacks911 offers a fully agnostic, single integration point.

CellPoint Digital CEO, Kristian Gjerding, commented: “We’re incredibly excited to start working with Chargebacks911. Its global footprint and breakthrough technology makes it the natural choice to be our exclusive partner in providing merchants with chargeback management solutions.

“Its chargeback solutions and our Payment Orchestration platform will make a powerful combination for mid-market and enterprise clients across verticals, especially considering the explosive growth of ecommerce and cross-border transactions, and the anticipated related growth in chargebacks,”

For every $100 charged back, a merchant experiences $240 in expenses. Costs include card transaction fees, chargeback fees, operational costs, and brand damage. This makes chargebacks an enormous and costly pain point for merchants – in 2021 alone, chargebacks cost merchants $125 billion in lost revenue.

The growth in digital payments due to the boom in eCommerce and increased fraud regulations are expected to further add to the size and complexity of chargebacks that businesses face in the future.

Chargebacks911’s CCO, Eric Deraspe, added: “Merchants using multiple processors need a centralised system for consolidating chargeback data, and this capability is part of the core functionality we provide to merchants. We feel that CellPoint Digital’s position as the global leader in payments orchestration and our global merchant footprint and mutual commitment to innovation makes this a perfect partnership to make a real difference for merchants and how they prevent and manage chargebacks.”

The announcement follows the release of The 2021 Chargeback Field Report. It found that a majority of merchants reported an increase in criminal fraud between 2018 and 2021; the average reported increase was 21%. It also found merchants cited a lower chargeback rate and increased revenue as the top benefits of working with a third-party to manage their chargeback responses.

About CellPoint Digital

CellPoint Digital is a fintech leader in Payment Orchestration. CellPoint Digital’s main solution is a powerful omni-channel Payment Orchestration Platform that optimises digital payment transactions, from cards or alternative payment methods, and accelerates the deployment of new payment options. Merchants can easily scale their own payment ecosystem across the world, unify the customer payment experience across their website, mobile apps and other channels, optimize the routing of each transaction, increase conversion rates and minimise payment costs.

CellPoint Digital has offices in Copenhagen, Dallas, Dubai, London, Miami, Pune and Singapore.

About Chargebacks911

Founded in 2011, Chargebacks911 is the first global company fully dedicated to mitigating chargeback risk and eliminating chargeback fraud. As industry-leading innovators, Chargebacks911 is credited with developing the most effective strategies for helping businesses manage disputes and reduce loss in various industries and sectors within the payments space. 

  Chargebacks911 provides comprehensive SaaS solutions that are highly scalable for managing chargebacks, handling services and fraud strategy management. The company helps decrease the negative impact of chargebacks and provides real-time API connectivity and insights, thereby improving revenue retention using data-driven technology to help ensure sustainable growth for every member of the payment channel.    

Chargebacks911’s unparalleled category experience and patented Intelligence Source Detection (ISD™) technology identifies the true source of chargebacks, automatically remediates fraudulently filed disputes, safeguards reputations, monitors feedback 24/7 and provides insight to proactively prevent future fraud.