Global hotel enterprise partners with CellPoint Digital to standardize payments across its diverse property portfolio, enabling scalable growth and improved guest experience.
In today's global hospitality industry, efficient payment systems are a critical competitive differentiator. For Radisson Hotel Group, one of the world's largest hotel groups with properties spanning over 100 countries, this challenge was intensified by its complex operational structure.
Radisson Hotel Group manages a diverse ecosystem of owned, franchised, and managed properties across EMEA and APAC regions, with over 1,565 hotels in operation and under development. This growth has created a complex web of property management systems, with each hotel operating as a separate entity using different acquirers and payment methods. The fragmented payment landscape had become a barrier to both operational efficiency and guest satisfaction.
As the group executed its expansion strategy, including growth targets and future acquisitions, standardizing and modernizing payment processes became a strategic imperative. Radisson needed a payment solution that not only served its current infrastructure but also scaled efficiently to accommodate future growth. The hotel group turned to CellPoint Digital and its Payment Orchestration platform to address these challenges, aiming to standardize payment flows, build a common hosted payment page, and secure scalable integration that could be deployed globally across any region.
