While the ground transportation industry is robust, passengers expect more - ridesharing has increased the status quo. Mass transit operators can adapt with the right strategy.
CEO Kristian Gjerding summarizes his thoughts on exploring and optimizing the digital customer journey after speaking on a panel at UATP's Airline Distribution event in Miami.
Our industry report discusses key ground transportation challenges and how operators can transform passenger experience with the right mobile strategy.
Mass transit operators can turn the challenges of ridesharing competition into opportunities if they can offer riders a seamless mobile (and travel) experience.
Although personal cars and the inconvenience of multimodal transport can limit ridership growth, a mobile-focused passenger experience can help operators attract riders.
Airlines must approach payments as a sales enabler, but how can they integrate legacy airline systems with newer travel technology and retail payment systems?
Mass transit operators across the US are struggling with rising costs and legacy payment processes, but mobile technology can address both issues.
The evolution toward MaaS is making it easier for travelers to manage ticketing and payment transactions across bus, rail, rideshare and other ground services.