The current crisis has highlighted changes airlines need to make around digital and payment systems and the issuance of refunds and travel vouchers.
Hospitality brands need an optimal strategy to launch alternative forms of payment (APMs) to increase conversions, bookings and upsell opportunities.
Mass transit operators are struggling with the rising costs of attracting new riders, cumbersome legacy ticketing and payment processes – but these issues can be solved.
African carriers, like others, struggle to drive passengers to book in their direct channel, resulting in lower margin and lost customer relationships.
There is no simple way to sum up the Latin American airline market. It’s one of the fastest-growing regions in the world – projected to serve more than 693 million passengers.
While the ground transportation industry is robust, passengers expect more - ridesharing has increased the status quo. Mass transit operators can adapt with the right strategy.
CEO Kristian Gjerding summarizes his thoughts on exploring and optimizing the digital customer journey after speaking on a panel at UATP's Airline Distribution event in Miami.
Our industry report discusses key ground transportation challenges and how operators can transform passenger experience with the right mobile strategy.
Mass transit operators can turn the challenges of ridesharing competition into opportunities if they can offer riders a seamless mobile (and travel) experience.
